Welcome to COMTECHNOLOGY . We are committed to protecting and respecting your privacy. 

This Privacy Policy explains how we collect, use, 

and safeguard your personal information when you visit our website www.comtechnology.uk or use our computer and laptop repair services in Cornwall. 

1.Who We Are (Data Controller) 

For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is:

• Business Name: COMTECH

• Contact Email: comtechcornwall@gmail.com

• Location/Address: Penryn, Cornwall, UK

2.The Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, email address, and phone number when you fill out a contact form or request a repair quote.

• Device & Technical Data: IP address, browser type, and operating system collected automatically via cookies or platform analytics (such as Google Analytics or Cloudflare) when you browse our website.

• Service Data: Information regarding your computer or laptop hardware/software issues necessary to carry out diagnostics and repairs.

3.How We Use Your Information

We use your information under the following legal bases allowed by UK law:

• To Perform a Contract: To provide diagnostic services, fix your devices, and communicate with you about your repair status.

• Legitimate Interests: To reply to your website inquiries, improve our website functionality, and ensure our site security via Cloudflare network protections.

4.How Long We Keep Your Data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for.

• Inquiry/Contact Forms: Retained for up to 12 months to follow up on your requests.

• Repair Records & Invoices: Retained for up to 6 years to comply with UK financial and tax accounting regulations.

5. Data Security

We take data security very safely. Our website uses secure HTTPS encryption managed via Cloudflare to protect data transmission. Additionally, any customer devices left in our physical care for repairs are handled securely, and we do not access or store your personal files unless explicitly required to perform a software repair or data recovery backup.

6. Sharing Your Data

We never sell your personal data to third parties. We only share information with trusted service providers necessary to operate our business, such as:

• Google Cloud / Google Drive: To host our website platform and secure business communications.

• Cloudflare: To protect our website from malicious traffic and cyber threats.

7. Your UK GDPR Rights

Under UK data protection laws, you have specific rights regarding your personal information, including:

• The right to access: You can request a copy of the personal data we hold about you.

• The right to rectification: You can ask us to correct inaccurate or incomplete information.

• The right to erasure ("right to be forgotten"): You can ask us to delete your personal data under certain conditions.

• The right to restrict or object to processing: You can object to us processing your data for specific purposes.

To exercise any of these rights, please contact us directly at comtechcornwall@gmail.com.

8. How to Complain

• If you have any concerns about our use of your personal information, you can make a complaint to us at comtechcornwall@gmail.com. You also have the right to complain directly to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.